About Us

Conveniently nestled in the heart of Melaka's bustling city center, Swan Garden Hotel, Melaka, as a charming boutique hotel that effortlessly harmonizes the cultural flavors of British India, Traditional Malay, Baba Nyonya, and Balinese influences. Our cozy and comfortable establishment creates a serene paradise for guests, complete with a welcoming café and versatile meeting rooms. Positioned strategically, our hotel offers seamless access to the city's vibrant attractions, ensuring that guests can easily explore all that Melaka has to offer. Whether you're seeking relaxation in our warm café or planning meetings or even cocktails in our flexible event spaces, guests can revel in the convenience of our central location. Immerse yourself in Melaka's charm at Swan Garden Hotel, where the boutique meets heritage charm and modern convenience.

Terms of stay

At Swan Garden Hotel, the well being and comfort of our guests are important to us.

We are proud to announce that all our rooms are smoke-free.

Failure to comply penalty surcharge of RM300 to be liable.

Check-in	15:00
Check-out	12:00
Booking cancellation	Once a reservation is confirmed, we will send you an email notification. Any booking that has not been fully paid is considered a non-guaranteed booking. Any cancellation received within 3 days prior to the arrival date will be charged for the entire stay. Failure to arrive at the hotel or property will be treated as a No-Show and will incur a charge of 100% of the booking value.
Others Information	Swan Garden Hotel enforces a No-Smoking policy in all guest rooms and enclosed public areas. A cleaning fee of RM300 will be imposed upon the guest(s) concerned should there be smoking. A Tourism Tax of RM10nett (per room, per night) applies to foreign passport holders arriving from 1st January 2023 onwards. The Hotel collects this on behalf of the government upon check out and is not included in the total room cost. All Malaysian Nationals and Permanent Residents are exempted. Effective 01st March 2024, Malaysia's SST (Sales & Service Tax) rate will be increased from 6% to 8% as mandated by the Government.

Сancellation policy

Rates quoted (nett) in Ringgit Malaysia (RM), inclusive 8% government tax.
Rates are subject to change without prior notice.
Maximum of two (2) adults and one (1) child (below 12 years) per room. No additional charges for children (under 12 years of age), will be imposed, for sharing room with parents.
Reservations are held until 5:00pm unless guaranteed by Credit Card or Advance Deposit.
Check In time is 3:00pm and Check Out time is 12:00noon.
Early check-in or late check-out arrangements can be made at applicable charges. Kindly contact our Reservation and/or Front Desk early for such arrangement.
Failure to arrive at the hotel will be treated as a No-Show and no refund will be given (Hotel policy).
Kindly contact our Sales Department for Groups, Government & Corporate Rates - email to sales@swangarden.com, info@swangarden.com or +606-288 0888.
For all reservations, the Hotel requires a deposit for each room being incidental charges upon check in amounting of RM100. Deposit may be placed in cash or on a credit card at check-in time. For deposit using credit card, pre authorization by the Hotel is required.